Jonathan Whitaker received his PhD in Business Information Technology from the University of Michigan in 2007, and is now an Assistant Professor of Management in the Business School at the University of Richmond. Business Week magazine ranks the University of Richmond as one of the Top 25 undergraduate Business Schools.
Prior to pursuing a PhD, Jonathan worked 10 years in consulting and professional services with A.T. Kearney and Price Waterhouse. Jonathan has a BA from the University of Southern California and an MBA from the University of Chicago. His research focuses on the global disaggregation of services.
Publications, Proceedings and Presentations
1. Mithas, S., and J. Whitaker. “Is the World Flat or Spiky? Information Intensity, Skills and Global Service Disaggregation,” Information Systems Research (forthcoming) 2007.
2. Whitaker, J., S. Mithas and M.S. Krishnan. “A Field Study of RFID Deployment and Return Expectations,” Production and Operations Management (16:5) 2007.
3. Bardhan, I., J. Whitaker and S. Mithas. “Information Technology, Production Process Outsourcing, and Manufacturing Plant Performance,” Journal of Management Information Systems (23:2) 2006, 13-40.
4. Whitaker, J., S. Kumar and M.S. Krishnan. “Quality and Cost Outcomes of Onshore and Offshore Business Process Outsourcing,” 2006 INFORMS Conference on Information Systems and Technology, November 2006, Pittsburgh, PA.
5. Whitaker, J., M.S. Krishnan and C. Fornell. “Does Offshoring Impact Customer Satisfaction?” Proceedings of the Twelfth Americas Conference on Information Systems,I. Garcia and R. Trejo (editors), Association for Information Systems, Acapulco, Mexico, August 4-6, 2006, 3248-3256.
6. Whitaker, J., S. Mithas and M.S. Krishnan. "Antecedents of Onshore and Offshore Business Process Outsourcing," Proceedings of the 26th International Conference on Information Systems, D. Avison and D. Galletta (editors), Association for Information Systems, Las Vegas, NV, December 12-14, 2005, 85-96. Nominated for best paper award.
7. Whitaker, J. and M.S. Krishnan. “Call Center Capabilities,” Call Center Magazine, May 5, 2005.
8. Slaughter, S., S. Ang, D. Harter and J. Whitaker. “Contract Choice and Product Quality Outcomes in Outsourcing: Empirical Evidence from Software Development,” Symposium - Coordination and Control in Outsourcing Relationships, Academy of Management Annual Meeting, August 2004, New Orleans, LA.